Terms of service

Last Updated: November 3, 2025

Welcome to Nooknex.com (“we,” “our,” “us,” or “Nooknex”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services available at nooknex.com (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Services.

If you have any questions, please contact us at:
📧 Email: info@nooknex.com
📍 Address: Baruipur, South 24 Parganas, West Bengal, India – 700145
📞 Phone: (+91) 74390 24220

1. Introduction

Nooknex.com is an online Home and Garden store that offers a variety of products designed to enhance your living spaces. By purchasing or using our services, you agree to comply with these Terms, all applicable laws, and any additional guidelines or rules we may post on our website.

We reserve the right to modify or update these Terms at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the Terms periodically for updates. Continued use of our website after changes constitutes acceptance of those changes.

2. Eligibility

To use our Services, you must:

  • Be at least 18 years old or the age of majority in your jurisdiction.
  • Have the legal capacity to enter into a binding agreement.
  • Provide accurate and current information when creating an account or making a purchase.

If you are using Nooknex.com on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

3. Account Registration

You may be required to create an account to access certain features of our website. When creating an account:

  • You must provide accurate, complete, and updated information.
  • You are responsible for maintaining the confidentiality of your login credentials.
  • You agree to notify us immediately if you suspect unauthorized access or use of your account.

We are not responsible for any loss or damage arising from your failure to safeguard your account credentials.

4. Products and Services

We strive to provide accurate information about our Home and Garden products, including images, descriptions, and pricing. However:

  • Product colors may vary slightly due to different display settings.
  • Prices and availability are subject to change without prior notice.
  • We reserve the right to limit or refuse sales to any customer at our discretion.

All descriptions, images, and product details are provided for informational purposes only.

5. Pricing and Payment

All prices on Nooknex.com are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

We accept multiple payment methods including debit/credit cards, UPI, and other online gateways. By providing payment information, you represent and warrant that:

  • You have the legal right to use the payment method provided.
  • The information you provide is accurate and complete.

In case of payment failure, your order may be canceled automatically. Nooknex reserves the right to verify payments before processing or dispatching any order.

6. Order Acceptance and Cancellation

Your order represents an offer to purchase. We reserve the right to accept or reject any order for any reason.

Order confirmation will be sent via email once the payment is successfully processed. If we cancel an order after payment, you will receive a full refund to your original payment method.

Reasons for order cancellation may include:

  • Product unavailability.
  • Payment verification issues.
  • Incorrect pricing or description.
  • Violation of our Terms or policies.

7. Shipping and Delivery

We deliver products across India. Shipping charges, timelines, and available delivery options will be shown during checkout.

While we strive to ensure timely delivery, Nooknex is not responsible for delays caused by:

  • Courier service disruptions.
  • Natural disasters or uncontrollable events.
  • Incorrect shipping details provided by the customer.

For detailed information, please refer to our Shipping Policy available on our website.

8. Returns, Refunds, and Replacements

We value customer satisfaction and follow a simple and transparent return policy.

If you receive a defective or incorrect item, please contact us at info@nooknex.com within 7 days of delivery.

Return eligibility:

  • The product must be unused and in original packaging.
  • Proof of purchase (invoice or order ID) must be provided.

Refunds (if applicable) will be processed to your original payment method once the returned product is received and inspected.

For more details, please refer to our Return & Refund Policy.

9. Intellectual Property Rights

All content on Nooknex.com — including text, logos, product images, graphics, videos, designs, and trademarks — is the intellectual property of Nooknex or its licensors.

You may not copy, modify, distribute, or reproduce any content from our website without prior written permission from Nooknex. Unauthorized use of our intellectual property may result in legal action.

10. User Conduct and Responsibilities

When using our website, you agree not to:

  • Engage in fraudulent, misleading, or illegal activities.
  • Upload or transmit harmful code, viruses, or spam.
  • Interfere with website functionality or security.
  • Impersonate others or provide false information.

We reserve the right to suspend or terminate your access if you violate any of these Terms.

11. Third-Party Links and Services

Our website may contain links to third-party websites or services. Nooknex is not responsible for the content, privacy practices, or policies of such third-party sites.

Accessing third-party links is at your own risk, and we encourage you to review their terms and conditions before engaging with them.

12. Disclaimer of Warranties

All products and services on Nooknex.com are provided on an “as is” and “as available” basis.

We make no warranties, express or implied, regarding:

  • Product performance, quality, or suitability for a specific purpose.
  • Uninterrupted or error-free website access.
  • Accuracy or reliability of information provided.

You acknowledge that use of our Services is at your own risk.

13. Limitation of Liability

To the fullest extent permitted by law, Nooknex, its owners, employees, or partners shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

  • Use or inability to use our website or services.
  • Delays or failures in delivery.
  • Unauthorized access or data breaches.
  • Errors, omissions, or inaccuracies in content.

Our total liability, if any, shall not exceed the total amount paid by you for the product or service in question.

14. Indemnification

You agree to indemnify and hold harmless Nooknex, its affiliates, and employees from any claims, damages, liabilities, or expenses arising out of:

  • Your use or misuse of our Services.
  • Violation of these Terms or applicable laws.
  • Infringement of any third-party rights.

This indemnification will survive termination of these Terms.

15. Privacy and Data Protection

Your privacy is important to us. We collect, use, and store personal data in accordance with our Privacy Policy.

By using our website, you consent to our collection and use of your information as described in that policy.

We implement security measures to protect your data but cannot guarantee complete security due to the nature of the internet.

16. Termination

We may suspend or terminate your account or restrict access to our website if we believe you have violated these Terms or engaged in fraudulent or illegal activity.

Upon termination:

  • Your right to use our Services will immediately cease.
  • Any outstanding payments or obligations remain due.
  • Sections regarding intellectual property, liability, and indemnification will continue to apply.

17. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in South 24 Parganas, West Bengal.

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

18. Force Majeure

Nooknex shall not be held liable for failure to perform its obligations due to events beyond its reasonable control, including but not limited to:

  • Natural disasters.
  • Acts of war, terrorism, or government action.
  • Power outages, internet disruptions, or labor disputes.

During such events, performance obligations will be suspended until normal conditions resume.

19. Communication and Support

For all inquiries, support, or complaints, you can reach us through the following channels:

📧 Email: info@nooknex.com
📞 Phone: (+91) 74390 24220
📍 Address: Baruipur, South 24 Parganas, West Bengal, India – 700145

We aim to respond to all customer communications within 48 business hours.

20. Entire Agreement

These Terms of Service, along with our Privacy Policy, Shipping Policy, and Return Policy, constitute the entire agreement between you and Nooknex.com regarding your use of our Services.

Any previous agreements, representations, or understandings are superseded by this document.

21. Contact Information

If you have any questions, suggestions, or concerns about these Terms, please contact us at:

Nooknex (OPC) Private Limited
📧 info@nooknex.com
📞 (+91) 74390 24220
📍 Baruipur, South 24 Parganas, West Bengal, India – 700145

Thank you for shopping with Nooknex.com!
Your trust and satisfaction are our top priorities.