Terms and Conditions

Effective Date: November 2025
Website: www.nooknex.com
Business Name: NookNex
Business Email: nooknexhub@gmail.com
GST Number: 19CTDPM1843D1ZT
Address: Baruipur, South 24 Parganas, West Bengal, India – 700145

1. Introduction

Welcome to NookNex. These Terms and Conditions (“Terms”) govern your access to and use of our website www.nooknex.com, our services, and any purchases you make through our platform.

By visiting or shopping on our website, you agree to be bound by these Terms, along with our Privacy Policy and any other policies displayed on the website. If you do not agree to these Terms, please refrain from using our site or services.

NookNex (“we,” “our,” or “us”) reserves the right to modify or update these Terms at any time without prior notice. It is your responsibility to review this page periodically for any changes. Continued use of our website after any changes implies acceptance of the updated Terms.

2. Eligibility

To use or purchase from NookNex.com, you must:

  • Be at least 18 years old or use the site under parental supervision.

  • Possess the legal capacity to enter into binding contracts.

  • Ensure that the information you provide is accurate and complete.

Any false, incomplete, or misleading information may lead to the suspension or termination of your account.

3. Use of the Website

You agree to use NookNex.com solely for lawful purposes. You must not:

  • Engage in any fraudulent or deceptive activity.

  • Violate any applicable laws, regulations, or third-party rights.

  • Interfere with the security or functionality of our website.

  • Upload or distribute malicious software or harmful content.

  • Copy, reproduce, or resell any part of our website or content without written permission.

We reserve the right to restrict or terminate your access if you misuse our services or violate these Terms.

4. Account Registration

To make a purchase or access certain features, you may need to create an account on NookNex.com. When registering:

  • You must provide accurate, current, and complete information.

  • You are responsible for maintaining the confidentiality of your account details and password.

  • You must notify us immediately of any unauthorized use of your account.

NookNex will not be liable for any loss or damage resulting from your failure to protect your login credentials.

5. Product Information and Pricing

We strive to ensure that all information regarding our products, including descriptions, images, and prices, is accurate and up to date. However, errors may occur.

  • Prices, availability, and product specifications are subject to change without prior notice.

  • In the event of a pricing error, we reserve the right to cancel or refuse any order placed at the incorrect price.

  • The colors and appearance of products may vary slightly due to lighting or display settings.

All prices displayed are in Indian Rupees (INR) and are inclusive of applicable GST as per Indian law.

6. Orders and Payments

When you place an order with NookNex, you agree to the following:

  • Your order constitutes an offer to purchase the product(s) listed.

  • All orders are subject to acceptance and availability.

  • We reserve the right to accept or decline your order at our discretion.

Payment Methods

We accept multiple secure payment options, including:

  • Credit/Debit Cards

  • UPI

  • Net Banking

  • Wallets

  • Cash on Delivery (subject to availability and order value limits)

Payment must be made in full before dispatch (except for COD orders). If payment fails, the order will be automatically canceled.

7. Shipping and Delivery

We aim to process and dispatch all orders promptly. Delivery times may vary based on product availability, location, and logistics.

  • Standard delivery usually takes 5–10 business days within India.

  • Delays may occur due to unforeseen factors such as weather, holidays, or courier issues.

  • You will receive tracking details once your order is shipped.

NookNex shall not be held responsible for delays or non-delivery caused by incorrect addresses or external courier-related issues.

8. Returns, Replacements, and Refunds

We strive to ensure that every customer is satisfied with their purchase. If you receive a damaged or defective product, you may be eligible for a return or replacement under the following conditions:

  • You must notify us within 7 days of delivery.

  • The product must be unused, in original packaging, and accompanied by proof of purchase.

  • Certain items (e.g., perishable goods, customized products) may not be eligible for return.

Refunds, if approved, will be processed within 7–10 business days to your original payment method. NookNex reserves the right to refuse a refund if the product is returned in an unsellable condition or does not meet return criteria.

Please refer to our Return & Refund Policy page for detailed guidelines.

9. Intellectual Property

All content on NookNex.com, including text, images, logos, graphics, product descriptions, and software, is the property of NookNex or its licensors.

You may not copy, modify, distribute, reproduce, or use any content without prior written consent from NookNex. Unauthorized use of our intellectual property may result in legal action under applicable laws.

10. Third-Party Links

Our website may contain links to third-party websites for your convenience. NookNex is not responsible for the content, policies, or practices of any third-party sites. Accessing such links is at your own risk, and we encourage you to review their terms and privacy policies before engaging with them.

11. Limitation of Liability

To the fullest extent permitted by law:

  • NookNex shall not be liable for any indirect, incidental, or consequential damages arising out of your use of our website or products.

  • We make no warranties, express or implied, regarding product performance, suitability, or reliability beyond what is described in the product listing.

  • Our total liability for any claim, whether in contract, tort, or otherwise, shall not exceed the amount paid by you for the product in question.

12. Indemnification

You agree to indemnify, defend, and hold harmless NookNex, its owners, employees, and affiliates from any claims, losses, damages, or expenses (including legal fees) arising from your:

  • Violation of these Terms,

  • Misuse of our website, or

  • Infringement of any third-party rights.

13. Privacy Policy

Your privacy is important to us. Any information you share with NookNex is governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

By using our site, you consent to our collection and use of information as outlined in the Privacy Policy.

14. Termination

We reserve the right to suspend or terminate your access to NookNex.com at any time, without notice, if we believe you have violated these Terms or engaged in any fraudulent or abusive activity.

Upon termination, your right to use our website ceases immediately, and we may cancel any pending orders at our discretion.

15. Governing Law and Jurisdiction

These Terms and any disputes arising from your use of our website shall be governed by and construed in accordance with the laws of India.

In case of any dispute, the matter shall fall under the exclusive jurisdiction of the courts of South 24 Parganas, West Bengal.

16. Force Majeure

NookNex shall not be held liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, technical failures, or transportation delays.

17. Severability

If any provision of these Terms is found invalid or unenforceable by a competent court, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

18. Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions, you can contact us at:

Email: nooknexhub@gmail.com
Address: Baruipur, South 24 Parganas, West Bengal, India – 700145
Website: www.nooknex.com
GST Number: 19CTDPM1843D1ZT

We will make every effort to resolve your concern promptly and fairly.

19. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any additional policies published on NookNex.com, constitute the entire agreement between you and NookNex regarding your use of our website and services.

No oral advice or written communication from NookNex shall alter the interpretation of these Terms.

20. Acceptance of Terms

By accessing or using NookNex.com, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

If you disagree with any part of these Terms, you must immediately discontinue use of the website.

NookNex – Where Every Corner Feels Like Home.