Shipping policy

Effective Date: November 2025
Website: nooknex.com
Contact Email: info@nooknex.com
Contact Number: (+91) 74390 24220
Business Address: Baruipur, South 24 Parganas, West Bengal, India – 700145

1. Introduction

Welcome to NookNex.com, your trusted online destination for Home and Garden essentials. We take pride in offering high-quality furniture, décor, kitchen gadgets, and gardening tools that enhance your living space.

This Shipping Policy outlines all the important details regarding how we process, handle, and deliver your orders. By placing an order on our website, you agree to the terms mentioned here. Our goal is to make sure your shopping experience is smooth, transparent, and reliable from checkout to doorstep delivery.

2. Order Processing Time

Once you place your order at NookNex.com, our team immediately begins processing it to ensure quick dispatch.

  • Order Confirmation: You will receive a confirmation email within a few minutes after successfully placing your order. This email will include your order details and payment confirmation (if applicable).
  • Processing Duration:
    Orders are typically processed within 1–3 business days (Monday to Saturday).
    However, during high-demand periods, holidays, or special promotions, processing times may extend slightly.
  • Quality Check:
    Each product goes through a final quality inspection before dispatch to ensure it meets our standards.

If your order requires additional verification, our support team may contact you by phone or email.

3. Shipping Time and Delivery Estimates

Once your order has been processed and shipped, you will receive a notification containing your tracking number and courier details.

Typical delivery timelines are as follows:

Delivery Zone

Estimated Delivery Time

Metro Cities (Delhi, Mumbai, Kolkata, Chennai, Bengaluru, Hyderabad)

3–6 business days

Tier 2 & Tier 3 Cities

5–9 business days

Remote / Rural Locations

7–12 business days

Note: Delivery timelines are estimates and may vary due to courier delays, natural calamities, or unforeseen circumstances.

4. Shipping Coverage

We currently deliver across India, covering major metro cities, towns, and rural areas.
However, delivery to certain remote locations may be limited based on the courier partner’s serviceability.

If your PIN code is not serviceable, our support team will contact you to arrange an alternate delivery option or issue a full refund.

We plan to expand our shipping network further to ensure every customer across India can enjoy NookNex Home & Garden products conveniently.

5. Shipping Charges

At NookNex.com, we aim to offer affordable and transparent shipping rates.

  • Free Shipping:
    On all prepaid orders above ₹999 across India.
  • Standard Shipping Fee:
    For orders below ₹999, a nominal shipping fee of ₹79–₹149 may apply depending on the delivery location and product category.
  • COD (Cash on Delivery):
    Available for select products and PIN codes, subject to an additional handling fee of ₹50.
  • Bulk Orders:
    For large or heavy items (e.g., furniture, garden tools), shipping charges may vary. Customers will be notified of any additional costs before dispatch.

We never include hidden charges — all applicable shipping costs will be shown clearly at checkout before payment.

6. Tracking Your Order

After your order has been dispatched, you will receive a shipment tracking email or SMS with your courier tracking number.

You can track your order in one of the following ways:

  1. Visit nooknex.com and click on the “Track My Order” section.
  2. Enter your order ID and registered email/phone number.
  3. Alternatively, visit the courier company’s tracking page using the tracking number shared with you.

Tracking information usually becomes active within 24 hours of dispatch.

If you face any issues tracking your order, please contact us at info@nooknex.com or call (+91) 74390 24220.

7. Multiple Shipments

In some cases, your order may contain multiple items shipped from different warehouses.
If so:

  • You will receive separate tracking numbers for each shipment.
  • Delivery may occur on different days depending on courier handling and warehouse proximity.
  • You will be notified for each partial shipment via email or SMS.

Rest assured, all items will reach you securely within the estimated time frame.

8. Address Accuracy

Please ensure that all shipping details entered during checkout are correct and complete.

We recommend:

  • Including the full address, landmark, and correct PIN code.
  • Providing an active phone number for courier communication.

NookNex.com will not be responsible for non-delivery or delayed delivery due to incorrect or incomplete address details provided by the customer.

9. Delivery Attempts and Re-delivery

Our courier partners will attempt delivery up to 3 times at the given address.
If the delivery fails due to the following reasons:

  • Recipient unavailable,
  • Wrong address or phone number,
  • Refusal to accept the parcel, or
  • Non-payment for COD orders,

The order will be returned to our warehouse.
In such cases:

  • We may deduct return shipping costs from your refund (if applicable).
  • Re-delivery can be arranged after additional shipping charges are paid.

Please ensure availability to receive the order within the estimated delivery window.

10. Damaged, Missing, or Wrong Items

We take utmost care in packing all orders securely.
However, if your package arrives damaged, tampered, or contains incorrect/missing items, please follow these steps:

  1. Inspect the package immediately upon receipt.
  2. Do not discard the packaging or labels until your issue is resolved.
  3. Report the issue within 48 hours of delivery by emailing info@nooknex.com with:
    • Order ID
    • Clear photos/videos of the package and product
    • Description of the issue

Once verified, our team will arrange a replacement or refund depending on product availability and policy terms.

11. Delayed Deliveries

While most orders arrive within the expected time, external factors like:

  • Weather disruptions,
  • Transport delays,
  • Strikes, or
  • Courier network issues
    may occasionally cause delays.

In such cases, we will:

  • Keep you informed about the revised delivery schedule.
  • Assist in tracking your order status actively.

We truly appreciate your patience and understanding during such rare instances.

12. Undelivered Orders / Lost Packages

If your order shows “Delivered” but you haven’t received it:

  • Please check with neighbors, security guards, or family members first.
  • If still not found, contact our support within 48 hours of the delivery update.

We will initiate an investigation with the courier partner and provide a resolution (replacement/refund) after confirmation.

If the courier confirms the parcel as lost in transit, you will receive a full refund or replacement at no additional cost.

13. International Shipping

Currently, NookNex.com ships only within India.
We are working on expanding our logistics to offer international shipping soon.
Once available, this policy will be updated with global delivery details.

14. Order Cancellation Before Shipment

You can cancel your order within 6 hours of placing it or before dispatch, whichever is earlier.
To request cancellation:

  • Email us at info@nooknex.com with your order ID, or
  • Call our support number (+91) 74390 24220.

Once the order is shipped, it cannot be canceled. However, you may initiate a return once it’s delivered (as per our Return Policy).

15. Prepaid vs. COD Orders

  • Prepaid Orders:
    Processed faster and eligible for free shipping above ₹999.
  • COD Orders:
    Accepted for select locations. Orders may undergo manual verification before dispatch.
    Failure to verify or confirm may delay shipment.

Repeated refusals of COD parcels may result in suspension of COD privileges for future purchases.

16. Packaging and Handling

We ensure safe and eco-friendly packaging for every order:

  • Fragile items are bubble-wrapped and secured with double layers.
  • Heavy items are shipped in durable corrugated boxes.
  • We use recyclable materials whenever possible to minimize environmental impact.

Our goal is to ensure your items reach you in perfect condition every time.

17. Order Support and Queries

For any questions related to shipping, delivery, or order status, our customer service team is always ready to help.

Contact Information:
📧 Email: info@nooknex.com
📞 Phone: (+91) 74390 24220
📍 Address: Baruipur, South 24 Parganas, West Bengal – 700145

Support Hours: Monday to Saturday, 10 AM – 7 PM

18. Policy Updates

NookNex.com reserves the right to modify or update this Shipping Policy at any time without prior notice.
Any changes will be reflected on this page, and the revised version will take effect immediately upon posting.

We encourage customers to review this page periodically to stay informed about updates to our shipping terms and practices.

19. Our Commitment

At NookNex.com, we are committed to:

  • Delivering high-quality Home and Garden products efficiently and safely.
  • Partnering with reliable courier services for timely deliveries.
  • Providing full transparency through real-time tracking and proactive support.

Your satisfaction is our top priority — we strive to ensure every order arrives securely, on time, and exactly as promised.

Thank you for choosing NookNex.com!
Your trust inspires us to improve continuously and serve you better every day.