Refund policy

Welcome to NookNex.com, your trusted destination for quality Home and Garden products. At NookNex, we value your satisfaction and strive to provide a smooth, transparent, and reliable shopping experience from start to finish.

We understand that sometimes, a product may not meet your expectations, arrive damaged, or need replacement. That’s why we’ve designed this Return and Refund Policy to ensure your rights are protected and your concerns are addressed promptly and fairly.

If you have any questions about this policy or need assistance with a return or refund, please reach out to us at  info@nooknex.com or call us at (+91) 74390 24220.

1. Overview

This Return and Refund Policy outlines the conditions under which customers can return products purchased from NookNex.com, request replacements, or claim refunds.

Our policy applies to all products sold directly through our website: NookNex.com.

Please read this policy carefully before making a purchase. By placing an order, you agree to the terms outlined below.

2. Eligibility for Returns

We accept returns under the following conditions:

  1. Defective or Damaged Products:
    • If a product is received in damaged, defective, or non-functional condition, you are eligible for a return or replacement.
    • You must report the issue within 7 days of product delivery with clear photos or videos showing the defect or damage.
  2. Wrong Product Delivered:
    • If you receive a product different from what you ordered (wrong color, size, or model), please contact us within 7 days of receiving the order.
  3. Missing Parts or Accessories:
    • If the product is missing an essential component or accessory, report it to us within 3 days of delivery.
  4. Product Not as Described:
    • If the product significantly differs from the images or description on the website, you may request a return or exchange.
  5. Unopened and Unused Products:
    • For certain Home and Garden items, returns are accepted only if the product is unused, unopened, and in its original packaging.

Please note that change-of-mind returns (i.e., if you simply do not like the product after receiving it) are not eligible unless explicitly allowed for that category.

3. Products Not Eligible for Return

Some items are excluded from return or refund for safety and hygiene reasons. These include:

  • Customized or made-to-order products.
  • Perishable goods such as plants, organic items, or consumable cleaning products.
  • Products that have been used, altered, or damaged by the customer.
  • Items without their original packaging, tags, or labels.
  • Clearance or final sale products.

NookNex reserves the right to decline a return if the product does not meet these eligibility conditions.

4. Return Window

To qualify for a return, you must contact us within 7 days of delivery. Requests made after this period may not be accepted.

Once your return request is approved, the item must be shipped back to us within 5 working days. Failure to send the item in time may result in cancellation of your return request.

5. How to Initiate a Return

To initiate a return, please follow these simple steps:

  1. Email Us:
    Send a detailed message to  info@nooknex.com with the following information:
    • Your order ID
    • Product name and quantity
    • Reason for return
    • Photos or videos of the product (showing defect/damage if applicable)
  2. Wait for Approval:
    Our support team will review your request and respond within 24–48 hours with further instructions.
  3. Ship the Product:
    Once approved, you will receive the return shipping address. Please pack the product securely in its original packaging to prevent damage during transit.
  4. Return Pickup:
    • In select serviceable areas, we may arrange a pickup through our courier partner.
    • If return pickup is unavailable, you’ll need to self-ship the product to the provided address.
  5. Proof of Return:
    • Keep the courier receipt or tracking number as proof of shipment until your return is processed.

6. Return Shipping Costs

  • Defective/Wrong Product: If the product is damaged, defective, or incorrect, NookNex will bear the full return shipping cost.
  • Other Eligible Returns: For voluntary returns (where the product is not defective but returned under an allowed category), the buyer may need to bear the return shipping charges.

Please note that shipping fees paid during the original purchase are non-refundable unless the return is due to our error.

7. Refund Policy

Once we receive your returned item, our quality inspection team will examine it.

Refunds are processed only after verifying the product’s condition and ensuring it meets our return eligibility guidelines.

Refund Methods:

  1. Prepaid Orders:
    Refunds for prepaid orders will be credited back to the original payment method (e.g., credit/debit card, UPI, wallet, or net banking).
    The processing time may vary between 5 to 10 business days, depending on your bank.
  2. Cash on Delivery (COD) Orders:
    For COD orders, refunds will be issued as a bank transfer or store credit, based on customer preference.
  3. Store Credit:
    In some cases, we may offer store credits or discount coupons instead of monetary refunds. These can be used for future purchases on NookNex.com.

8. Replacement and Exchange Policy

If you wish to replace a defective or incorrect product instead of receiving a refund, we’re happy to offer a free replacement (subject to stock availability).

Replacement Process:

  • Notify us within 7 days of delivery.
  • Provide necessary photos/videos.
  • Once verified, we’ll ship a replacement at no additional cost.
  • If the product is unavailable, we’ll issue a refund instead.

9. Damaged or Defective Product Claims

If your product arrives damaged or defective:

  1. Take clear, timestamped photos and videos of the item and its packaging.
  2. Do not discard the packaging until the issue is resolved.
  3. Contact us immediately at  info@nooknex.com or call (+91) 74390 24220.
  4. We’ll investigate and provide a resolution within 2–5 business days.

We may offer one of the following solutions:

  • Free replacement
  • Partial refund
  • Full refund
  • Repair assistance (if applicable)

10. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank or payment account again.
  2. Contact your bank or payment provider—it may take several days to post the refund officially.
  3. If you’ve done all this and still haven’t received your refund, please contact us at  info@nooknex.com.

We’ll verify and assist you immediately.

11. Order Cancellations

  • Orders can be cancelled before dispatch by contacting our customer service team.
  • Once shipped, orders cannot be cancelled but can be returned after delivery under the conditions mentioned above.
  • If an order is cancelled before dispatch, the refund will be processed within 3–5 working days.

12. Product Warranty

Some of our Home and Garden products come with manufacturer warranties.
In such cases:

  • Warranty claims must be made directly with the manufacturer, following their specific policy.
  • NookNex will help guide you through the warranty process if required.

13. Quality Check Before Refund or Replacement

Every returned product undergoes a thorough quality inspection.
Refunds or replacements will only be issued if:

  • The product matches the one originally shipped.
  • The defect or issue is verified.
  • The item is returned in its original condition, with all accessories and packaging intact.

14. Return Address

NookNex.com
Baruipur, South 24 Parganas,
West Bengal, India
Pin Code: 700145
📧 Email: info@nooknex.com
📞 Phone: (+91) 74390 24220

15. Important Notes

  • NookNex reserves the right to refuse returns if the product does not meet the required conditions.
  • Repeated return requests or abuse of the return policy may lead to account suspension.
  • For high-value products, we may require additional verification before processing refunds.

16. Customer Responsibilities

Customers are expected to:

  • Provide accurate and complete delivery information at the time of order.
  • Inspect the package at delivery for visible damage before accepting it.
  • Retain all receipts, invoices, and packaging until the issue is resolved.
  • Communicate honestly and promptly about any discrepancies.

17. Our Commitment

At NookNex.com, we’re committed to fairness, transparency, and reliability.
Our Return and Refund Policy is designed to protect both customers and our business, ensuring a trustworthy shopping environment for all.

We constantly review and improve our service standards to make sure that you feel confident purchasing from us. Your satisfaction is our success, and we appreciate your trust in NookNex.

18. Contact Us

If you have any questions or need help regarding a return, refund, or replacement, feel free to reach out:

📍 Address: Baruipur, South 24 Parganas, West Bengal, India – 700145
📧 Email: info@nooknex.com
📞 Phone: (+91) 74390 24220
🌐 Website: nooknex.com

Our customer support team is available Monday to Saturday, 10:00 AM to 7:00 PM (IST) to assist you.

Final Note

We thank you for choosing NookNex.com for your Home and Garden needs.
Your trust drives us to provide the highest quality products and dependable customer service.
We promise to handle every return or refund request with empathy, fairness, and urgency—because at NookNex, your satisfaction matters most.