Privacy policy

Effective Date: November 2025
Website: nooknex.com
Email: info@nooknex.com
Phone: (+91) 74390 24220
Address: Baruipur, South 24 Parganas, West Bengal, India – 700145

At Nooknex.com, we value the trust you place in us when you visit our website or purchase our products. Protecting your privacy is one of our top priorities. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

Please read this policy carefully to understand our views and practices regarding your personal data. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect several types of information from and about users of our website, including:

a. Personal Identification Information

When you engage with our website (register, purchase, subscribe to newsletters, or contact us), we may collect personal details such as:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Payment details (processed securely through third-party payment gateways)
  • Account login credentials (if applicable)

b. Non-Personal Identification Information

We may collect non-personal data whenever you interact with our website, such as:

  • Browser type and version
  • IP address
  • Operating system
  • Referring URLs
  • Time and date of visit
  • Clickstream data

This information helps us improve website functionality and user experience.

c. Cookies and Tracking Technologies

Nooknex.com uses cookies, web beacons, and similar tracking technologies to personalize your shopping experience, analyze trends, and remember user preferences.
Cookies are small data files stored on your device that help our system recognize your browser and capture certain information.

You can choose to disable cookies through your browser settings, but doing so may limit the functionality of our website.

2. How We Use Your Information

The information we collect from you is used in the following ways:

  1. To process orders:
    We use your information to process payments, ship products, and provide order confirmations and updates.
  2. To improve our services:
    Feedback and analytics help us enhance our website, products, and customer support.
  3. To communicate with you:
    We may send you order updates, promotional emails, newsletters, or respond to inquiries.
  4. To personalize your experience:
    We tailor our website content and offers based on your preferences and browsing habits.
  5. To ensure website security:
    We use your data to detect, prevent, and address technical issues, fraud, or misuse.
  6. To comply with legal obligations:
    We may retain and use information to meet regulatory or tax requirements, resolve disputes, and enforce agreements.

3. Legal Basis for Data Processing

We process your personal data only when we have a lawful basis to do so, including:

  • Consent: You have given us clear permission to process your personal data.
  • Contractual necessity: Processing is required to fulfill our obligations under a contract (e.g., to deliver your purchase).
  • Legal compliance: Processing is required by applicable laws or regulations.
  • Legitimate interest: Processing helps us operate and improve our business while maintaining your rights and freedoms.

4. Information Sharing and Disclosure

We value your trust and do not sell, rent, or trade your personal information. However, we may share your data with the following entities under specific circumstances:

a. Service Providers

We work with third-party companies that perform functions on our behalf, such as:

  • Payment processing
  • Order fulfillment and shipping
  • Marketing and advertising
  • Website analytics
  • Customer support services

These providers are contractually obligated to handle your data securely and only for the purposes specified by us.

b. Legal Requirements

We may disclose your personal data if required to do so by law or in response to valid legal requests, such as court orders or government inquiries.

c. Business Transfers

If Nooknex.com undergoes a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. You will be notified of any such change in ownership.

5. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete transactions and fulfill orders
  • Comply with legal obligations (such as tax or accounting requirements)
  • Resolve disputes
  • Enforce agreements

After this period, we securely delete or anonymize your data.

6. Data Security

Protecting your personal information is essential to us. We employ appropriate technical and organizational measures to prevent unauthorized access, loss, misuse, or disclosure of data.

Security measures include:

  • SSL encryption on all data transmissions
  • Secure hosting and firewalls
  • Restricted access to sensitive data
  • Regular security audits and monitoring

Although we take every precaution, please understand that no data transmission over the internet is 100% secure. You share information with us at your own risk.

7. Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

  1. Right to access: You can request a copy of the personal data we hold about you.
  2. Right to rectification: You may ask us to correct inaccurate or incomplete information.
  3. Right to deletion: You can request that we delete your data when it’s no longer needed.
  4. Right to restrict processing: You can limit how we use your data in certain circumstances.
  5. Right to object: You can object to the processing of your data for marketing or other purposes.
  6. Right to data portability: You can request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at  info@nooknex.com. We will respond to your request within a reasonable timeframe.

8. Children’s Privacy

Nooknex.com does not knowingly collect personal information from individuals under the age of 18. If you believe that a minor has provided us with personal data, please contact us immediately, and we will take steps to delete such information from our records.

9. Email Marketing and Communication Preferences

By subscribing to our newsletter or promotional emails, you consent to receive updates, offers, and product news from Nooknex.com.
You can unsubscribe from these communications at any time by clicking the “Unsubscribe” link in the email or contacting us directly.

Please note that transactional emails related to your orders or account will still be sent as necessary.

10. Third-Party Services and Links

Our website may contain links to external websites or integrate with third-party platforms (such as payment gateways, analytics tools, or social media).

We do not control these third-party sites and are not responsible for their privacy practices. We encourage you to review their respective Privacy Policies before sharing any personal information.

11. Cookies Policy

Cookies help us enhance user experience and improve website performance.
We use the following types of cookies:

  • Essential Cookies: Required for basic website functionality and transactions.
  • Performance Cookies: Help us analyze website traffic and user behavior.
  • Functional Cookies: Remember your preferences and settings.
  • Advertising Cookies: Deliver personalized ads and promotional offers.

You can manage cookie preferences through your browser settings.

12. International Data Transfers

Although Nooknex.com operates from India, your information may be processed or stored on servers located in other countries. By using our website, you consent to the transfer of your data to these locations, provided that adequate safeguards are in place to protect your privacy.

13. Policy Updates and Changes

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements.
Any modifications will be posted on this page with an updated “Effective Date.” We encourage you to review this page regularly to stay informed.

Your continued use of our website after any policy updates will be deemed acceptance of those changes.

14. Consent

By using Nookex.com, you signify your consent to this Privacy Policy and agree to our collection, use, and disclosure of your information as described herein.

If you do not agree with any part of this policy, please refrain from using our website or services.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us via:

NOOKNEX (OPC) PRIVATE LIMITED

nooknex.com
📧 Email: info@nooknex.com
📞 Phone: (+91) 74390 24220
🏠 Address: Baruipur, South 24 Parganas, West Bengal, India – 700145

We take your privacy concerns seriously and aim to respond promptly and transparently.

16. Final Statement

Your privacy is at the heart of everything we do. At Nooknex.com, we are committed to maintaining transparency, accountability, and trust. Every effort is made to ensure that your information is handled responsibly and securely—so you can shop confidently for your favorite Home and Garden products.

We appreciate your trust and thank you for being part of the Nooknex family.